Privacy Policy

Privacy Policy

This following document sets forth the Privacy Policy for the Fitzgerald Hines website, http://www.fitzgeraldhines.com.au/.

Fitzgerald Hines is committed to providing you with the best possible customer service experience. Fitzgerald Hines is bound by the Privacy Act 1988 (Cth), including amendments introduced by the Privacy and Other Legislation Amendment Act 2024, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Fitzgerald Hines customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

Fitzgerald Hines may share your personal information with trusted third-party service providers and industry partners where necessary to provide our services, process tenancy applications, manage property-related transactions, conduct tenancy checks, and fulfil our business and legal obligations.

These third parties may include, but are not limited to:

• PropertyMe
• Eagle Software
• Inspect Real Estate (IRE)
• 2 Apply
• National Tenancy Database (NTD)
• TICA
• APLYid

Fitzgerald Hines takes reasonable steps to ensure that all third-party service providers and partners who receive personal information are subject to appropriate confidentiality, privacy, and data security obligations and handle personal information in accordance with applicable privacy laws.

We may disclose your personal information to service providers, contractors, or other third parties located outside Australia where this is necessary to provide our services or operate our business. These overseas recipients may include providers of cloud hosting, data storage, customer relationship management (CRM) systems, payment processing, marketing, or IT support.

Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles your personal information in a manner that is consistent with the Australian Privacy Principles or is otherwise required by law to protect your information.

Where practicable, we will identify the countries in which these overseas recipients are located. If you would like more information about our cross-border disclosures, please contact us.

As part of our commitment to protecting our clients and complying with Australian AML/CTF legislation, Fitzgerald Hines Real Estate uses secure digital identity verification through APLYiD.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Fitzgerald Hines reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

Fitzgerald Hines welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Contacting us

Fitzgerald Hines welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 4226 3733

Post: Attn: Privacy Policy,
Fitzgerald Hines,
Shop 1 / 313-323 Crown Street Wollongong, 2500

E-mail: [email protected]